24/7 Customer Support
Find out about what ‘customer support’ indicates in the web hosting world and about the different support forms.
The client support that you will get from your shared hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with a current account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual website hosting provider and not from a reseller. When you buy a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a couple of days so as to receive a reply to any question, thus your websites may remain offline for a long time. Alternatively, a provider which offers numerous options for communication and has a technical support staff that is available all the time will assist you to right away and help you decrease or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting
packages are round-the-clock, so you can forget all about waiting for a few days to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three options for contact. You can choose the most suitable way to contact us based on what your location is or what equipment you use. We will help you for more or less any hosting-related query that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in such a case the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated packages
that we offer include 24/7 customer and technical support, so whatever the issue you have, you can contact us and we'll assist you without delay. Our guaranteed answer time for each e-mail message or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; the actual reply time rarely exceeds twenty minutes. We also provide phone support with several local numbers around the globe plus a live chat, so you are able to get in touch with us and receive more info about our services even if you do not have an account yet. We are able to help you with nearly any question or a difficulty you have - payment methods, plan features, e-mail setup, hosting account settings, and so on. If you employ our services, you will never experience an issue where you should wait for a couple of days to get an issue resolved like you'll have to do with numerous other suppliers.
24/7 Customer Support in VPS Hosting
Every virtual private server
plan that we offer features 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we offer different means of communication - phone support with a couple of local numbers around the globe, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues because it will be easier to track what's going on. The maximum guaranteed response time for all the email messages and tickets is sixty minutes, yet it rarely takes that long to receive help. When you obtain the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
If you buy a dedicated server
through us, you're able to contact us anytime using a number of channels and the maximum time that you'll need to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you'd like to learn more about our website hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in several countries around the world. If you need assistance with third-party software that you can't install or manage efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.