There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a trouble ticket system. This is the easiest communication method for several reasons. In the event that no tech support engineer is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of information without worrying about typographical errors, and if a particular problem needs more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which implies that if you have to supply information or to follow instructions, you’ll need to use no less than two different admin dashboards and this number could rise in case you wish to administer a number of domain names. Besides, a lot of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.