There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will always find regardless of which company you select is a trouble ticket system. This is the easiest communication method for several reasons. In the event that no tech support engineer is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy & paste extensive pieces of information without worrying about typographical errors, and if a particular problem needs more time to be solved or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The downside of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, which implies that if you have to supply information or to follow instructions, you’ll need to use no less than two different admin dashboards and this number could rise in case you wish to administer a number of domain names. Besides, a lot of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with lots of other hosting providers, the ticketing system that we’re using with our Linux shared hosting packages is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to memorize several sign-on credentials, since you’ll be able to manage both your tickets and the hosting account itself from a single location. So, in case you have a question or bump into a difficulty, you can contact our client service staff representatives momentarily. Our system comes with a smart search option. This suggests that even in case you’ve opened an enormous number of tickets through the years, you’ll be able to track down the one that you want easily. Besides, you can read knowledge base guidelines for dealing with commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated packages, was developed with the idea that you should be able to manage everything related to your semi-dedicated account in a single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or experience a complication, you can get in touch with our support staff members on the spur of the moment without having to sign in to some other admin console. You can search through your web files or check a variety of settings in your account while you open a new ticket or read the response to an old one. In case you’ve got multiple tickets and you’d like to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in no more than one hour irrespective of the essence of your question or issue.