When your hosting service provider provides live chat support, you're able to speak to an agent live and find out helpful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with access to the web, so that you won't pay any fees in the event that you are in another country or state. In addition, it will be a lot quicker to copy and paste details such as domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party over the phone. The real-time chat is also a much faster way to contact the website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some situation needs a bit more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not waste time - something that's impossible when you are on the phone.