When your hosting service provider provides live chat support, you're able to speak to an agent live and find out helpful information or get an issue resolved in a timely manner. The main advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with access to the web, so that you won't pay any fees in the event that you are in another country or state. In addition, it will be a lot quicker to copy and paste details such as domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party over the phone. The real-time chat is also a much faster way to contact the website hosting supplier's support team in comparison to using a ticketing system. What's more, in the event that some situation needs a bit more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not waste time - something that's impossible when you are on the phone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a number of problems are easily resolved when you speak to a live person, we provide a live chat service for all our potential and current customers. Our chat is online every single day and our support agents will assist you with a variety of questions and issues. In case you aren't our client yet, you are able to find out more about our shared hosting plans and the hosting environment in general in order to make sure that your websites will operate effectively on our servers. In case you already have an account and you have some questions or you encounter any kind of troubles with some of our services, you'll be able to get in touch with us through our live chat and we can supply you with the needed details or help you troubleshoot the problem. You will have to open a support ticket for some issues which require more time or the help of a sysadmin, still for numerous basic issues you can receive help right away.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every single day, even on weekends and holidays. It is the perfect way to learn more about our Linux semi-dedicated packages if you do not have an account yet or to get a problem resolved if you are a client and our customer care agents will help you in real time no matter what time of the day you join our chat. In case you are unsure which plan is better for your sites, if you need a piece of advice whether you need a particular upgrade and how to obtain it or in case you experience problems installing an e-mail account on your computer, you are able to contact us and we will give you the necessary details in a timely manner. The live chat is available even after our phone lines are off for the day, therefore when you have an account with us, you can be sure that you'll always get quick assistance with any question or issue that comes up.