One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it improve user experience?
If you have a website, a problem might always surface and it does not necessarily need to be related to the web hosting service. For example, something could go wrong when you update a web-based app or some vital content may be edited or deleted mistakenly. Irrespective of what the essence of the problem is, you’ll have to get in touch with the customer support team and request them to restore a backup or to help you deal with the problem that you are struggling with. How quickly they’ll do it will predetermine the time that your sites will be down. For given sites such as community websites or web shops, a continuous inaccessibility can too often mean losing customers and money. Thus, it is very important to use the services of a company that provides not only a good help desk support service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
In case you’re using any of our Linux shared hosting packages
and you have a question or come across a certain obstacle, you can touch base with us 24x7 by submitting a trouble ticket or by writing an email and we will make sure that you receive a reply in no more than an hour. If the issue can be sorted out, we will do it before we get back to you, while in case there is something that you need to do on your end, we’ll supply you with all the needed information – what settings to check, what workable solutions to try out, etc. Normally, you’ll get an answer within maximum thirty minutes, which suggests that waiting for hours or even for more than a day to receive assistance is something out of the question. Our sixty-minute response time guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support team reps will be at your disposal all the time and they’ll answer any support ticket that you submit from our hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you’ve got a general enquiry in regards to your semi-dedicated server
or you face a certain complication and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to help you, as we’re available 24-7 to attend to any general, billing or technical issue. In case you get in touch with us about anything that is within our capabilities, we’ll resolve it before we answer, which goes to say that you will not have to wait for hours or even days while the problem persists. If there’s something that you need to do on your end, we’ll supply you with the necessary info – what workable solutions to try, what actions to take, etc.