If you've ever had a shared hosting account in the past or you have dealt with any other online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person on the phone instead of exchange support tickets or email messages. If you want to learn more about a specific service before you decide to order it or if something small should be done, for example, it'll be easier and faster to get it done in real time. If you are able to seek the advice of representatives over the phone, it's also very likely that you are using the services of a real website hosting provider, not just a reseller. The level of support that you will get over the telephone varies between different companies - from very general issues to experienced tech support. Typically most suppliers offer pre-sales assistance and first level phone support, while more complicated tech issues are resolved through electronic mail and tickets.
Phone Support in Shared Hosting
Because we have live phone support 14 hrs per day, you will be able to contact us and speak with our customer support representatives to learn more about the Linux shared hosting packages that we offer and make sure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on as many as 3 different continents so you can call the one closer to you - in the USA, the UK or Australia. If you are already an existing customer, you can phone us about general and billing issues, or even about some tech issues. In case the situation is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, which will enable both you and our technical support team to monitor the details provided by both sides.
Phone Support in Semi-dedicated Hosting
If you want additional info for the Linux semi-dedicated packages that we provide, you will be able to call some of the three support lines that we have around the world - in the United States of America, the United Kingdom and Australia. Thus, you can check in advance whether our solutions will be appropriate for your web sites. In case you're already our customer and you've got a semi-dedicated account, you are able to get in touch with us over the phone for fourteen hours every day about any billing or general issues. For strictly tech matters you can use our ticketing system so as to contact our technical support since sometroubles simply need additional time to be solved, still we can help you over the phone with many minor technical problems as well, saving you time and efforts.