Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • All your assistance requests will be replied to in no more than 60 min after the trouble ticket or email was submitted. If your issue needs additional assistance from an administrator, we will direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a note to inform you that more time will be needed for arriving at the optimal solution. And if you order the Admin Services package, any of the server administration tasks included there will be performed whenever you want.

  • Top quality support service

  • A Top–Class Client Care Service

  • Should you need help working with the Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated server on your behalf, you can reach the technical support team anytime through the ticketing system. Also, if you need help managing your dedicated hosting server, you can make use of the Admin Services package, that includes OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Web Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the instructional articles in addition video versions that show all the tasks that you can perform in a very illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.