Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering good quality support without delay is our high priority, so that we back up each Linux shared hosting packages plan with a 1–hour ticket response guarantee. Once you send a ticket or post an email, our client customer assistance team will do their best to generate the most satisfactory answer to your situation and to offer you help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is supplied by a team of licensed consultants who will be able to react to your query in a timely manner. You’ll be able to make contact with the tech support team team by opening a help and support ticket from your Web Hosting Control Panel or by posting us an e–mail message. On working days, you can also contact us on the phone or use the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Duty Free Hosting’s Control Panel features a substantial knowledge base that’s included in all areas. In each area, you’ll find a Help control key which will load for you a selection of step–by–step online classes on how to utilize a selected element or accomplish a selected action. Also, we have prepared guide movies as a way to get a better idea of the Control Panel’s interface.